Terms and Conditions of Service

These terms outline the expectations for use of Quoravelysi’s site and cleaning services. Please review them carefully before making a booking or submitting requests.

Last updated December 31, 2025

Acceptance of Terms

By using our website or booking a cleaning service, you agree to abide by these terms. If you do not accept any part, you should discontinue use immediately. Continued use or submission of requests signals your full agreement.

Definitions

Relevant words and phrases used throughout these terms are defined here for user clarity.

  • ‘Service’ means professional cleaning provided by Quoravelysi as described on the site and in booking confirmations.
  • ‘Client’ refers to any person or company making a booking or inquiry on this site.
  • ‘Personnel’ are the cleaners and staff employed or contracted by Quoravelysi.
  • ‘Booking’ means a request, order, or arrangement for cleaning services.

Service Usage

Your use of services or this site must be lawful, respectful, and not disruptive to company operations. Breaches may result in denied service or blocked site access.

Eligibility

Service is available to Malaysian residents aged 18 or over, or businesses legally registered in Malaysia. Non-residents or minors must obtain consent from a parent or guardian.

You must provide accurate, complete information at all times.

Client Obligations

Clients must use this site responsibly and ensure honest, up-to-date communication for all bookings.

  • Provide complete, true information when making any inquiry or booking.
  • Be available or provide clear access to the property as agreed.
  • Inform us of unique requirements, property rules, or any health and safety issues.
  • Treat staff with respect and honesty throughout service delivery.

Prohibited Uses

The following uses or actions are not permitted:

  • Transmitting false or misleading information on purpose.
  • Attempting to hack, access, or disrupt site or service systems.
  • Harassing or threatening staff, other users, or company personnel.
  • Booking under false identity or for unlawful purposes.
  • Copying, reselling, or using content from our site without permission.

Intellectual Property

All content, branding, designs, and text on this website remain the property of Quoravelysi or its licensors. No part may be reused, copied, or modified without written consent except as permitted by law. Trademarks belong to their respective owners.

User Generated Content

Content you submit (e.g. reviews, feedback) must be genuine and accurate. We may moderate, display, or remove any material at our discretion.

Your Rights to Content:

By submitting content to us, you grant Quoravelysi a non-exclusive licence to use, display, or reproduce it solely for business and promotional purposes, subject to privacy policy terms.

Our Approach to Privacy

Your information is treated in accordance with our privacy policy. Refer to the latest version for how we store, protect, and use your data while using our site or services. Read Privacy Policy

Important Disclaimers

While our staff are trained and careful, results may vary depending on property condition or access provided.

No Guarantees:

We strive to deliver excellent results, but cannot ensure identical outcomes every visit due to unique conditions of each client’s property.

Limitation of Liability

Quoravelysi is not responsible for damage or loss beyond what is required by law or that results from factors outside our staff’s control.

Indemnification

You agree to defend and hold harmless Quoravelysi, its employees, and agents against claims arising from your use of the site or services.

Dispute and Complaint Resolution

We encourage open communication for any dissatisfaction, aiming to resolve disputes amicably.

Arbitration

Unresolvable disputes will be subject to binding arbitration in accordance with Malaysian law.

This does not restrict statutory rights or access to other local remedies.

Online Dispute Resolution

If you wish to raise a dispute, please contact us and we will provide further guidance on resolution options.

Learn about dispute channels: Learn about dispute channels

Governing Law and Jurisdiction

All terms and contracts are subject to laws and courts of Malaysia.

Termination

We reserve the right to refuse or terminate access to the site or services in case of any policy breach or improper conduct.

Changes

We may update these terms at any time—updated versions will appear here and apply from the date published.

Severability

If any provision is invalidated by law, the remaining terms remain in effect.

Full Agreement

These terms, with other linked policies, make up the full agreement between you and Quoravelysi on your use of the site or service.

Questions & Contact

For clarification about any of these terms, just reach out through our contact channels.

Email Address: content@quoravelysi.sbs

Phone: +6017-658 5926

Address: Level 27 Penthouse, Centrepoint North, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia

Effective Date: December 31, 2025

Version: 1.0